Living Hope Church
290 Main Street South
Georgetown, Ontario
Email: info@livinghopechurch.ca
PRIVACY POLICY
Last Updated: August 2026
Living Hope Church ("Living Hope," "we," "us," or "our") respects your privacy and is committed to protecting the personal information entrusted to us. We seek to handle personal information responsibly, transparently, and with appropriate care.
This Privacy Policy explains how we collect, use, store, protect, and disclose personal information provided through our website, forms, ministries, and related online services.
Information we collect
We may collect personal information when you:
- complete a Connect Card or other church form;
- register for an event, class, group, or ministry;
- request prayer, pastoral care, counselling, or other support;
- register yourself or your children for church programs;
- volunteer or inquire about serving;
- subscribe to church communications;
- make a donation where information is required for administration or receipting;
- contact our staff or ministry leaders; or
- otherwise voluntarily provide information to Living Hope.
Depending on the purpose, this may include your name, email address, phone number, address, household or family information, emergency contacts, and other information you choose to provide.
Some forms and ministries may require more sensitive information, including information concerning children, health or medical needs, prayer requests, pastoral care, counselling, or personal circumstances. We seek to collect sensitive information only when reasonably necessary for the ministry, care, safety, or service being provided.
Our website and service providers may also automatically collect limited technical information such as IP address, browser type, device information, cookies, and website usage information.
How We Use Your Information
We use personal information for reasonable purposes connected with the ministry and operations of Living Hope Church, including to:
- respond to inquiries and requests;
- communicate about church ministries, events, groups, and opportunities;
- process registrations and maintain appropriate church records;
- provide requested prayer, pastoral care, counselling, or ministry support;
- administer children's, youth, and adult ministries;
- support the health and safety of ministry participants;
- coordinate volunteers and ministry teams;
- administer donations and charitable receipting;
- communicate with our church family; and
- operate and improve our website, ministries, and communications.
We seek to collect only the information reasonably necessary for these purposes.
Sensitive Information
We recognize that some information shared with Living Hope may be particularly personal or sensitive.
Prayer requests, pastoral-care and counselling information, health information, information concerning children, and other sensitive personal information are handled with additional care.
Access is limited, where reasonably possible, to pastors, elders, staff, ministry leaders, volunteers, or service providers who reasonably require the information to provide care, administer a ministry, protect health or safety, or fulfill another legitimate church purpose.
While we seek to respect the privacy and confidentiality of information shared in pastoral and ministry contexts, confidentiality cannot be guaranteed in every circumstance. Information may need to be disclosed where required or permitted by law, where there is a serious concern for someone's health or safety, or where disclosure is otherwise reasonably necessary to protect an individual or the church.
Children's Information
Living Hope offers ministries, programs, and events for children and youth.
When information about a child is required for registration, communication, emergency response, health and safety, or ministry purposes, we seek to collect only the information reasonably necessary for those purposes.
Where appropriate, information about children is collected from or with the knowledge of a parent or legal guardian. Access to children's information is limited to authorized individuals who reasonably require it for ministry, administrative, care, or safety purposes.
Planning Center and Other Service Providers
Living Hope uses Planning Center, including Church Center, to manage church records, registrations, forms, groups, ministry information, and other personal information.
We may also use other trusted service providers to support our website, communications, registrations, giving, and other ministry operations.
These providers may process personal information on our behalf and may process or store information in jurisdictions outside Ontario or Canada. When information is processed or stored outside Canada, it may be subject to the laws of the jurisdiction where it is processed or stored.
How We Share Your Information
Living Hope Church does not sell, rent, or trade personal information.
We do not disclose personal information to unrelated third parties for their own marketing purposes.
Information may be shared internally with authorized pastors, elders, staff, ministry leaders, or volunteers when reasonably necessary for the purpose for which it was collected.
Information may also be processed by trusted service providers that provide technology, communications, payment, registration, or other services on our behalf.
We may also disclose personal information:
Information may be shared internally with authorized pastors, elders, staff, ministry leaders, or volunteers when reasonably necessary for the purpose for which it was collected.
Information may also be processed by trusted service providers that provide technology, communications, payment, registration, or other services on our behalf.
We may also disclose personal information:
- with your consent;
- where required or permitted by law;
- to respond to an emergency or serious health or safety concern; or
- where reasonably necessary to protect the rights, safety, or security of an individual or Living Hope Church.
Consent
By voluntarily providing personal information to Living Hope, you consent to its collection, use, and disclosure for the purposes identified when the information is collected or as otherwise described in this Privacy Policy.
Where appropriate, particularly when sensitive information is involved, we may request additional or express consent.
You may withdraw your consent to certain uses of your information by contacting us, subject to applicable legal, safety, ministry, administrative, or record-keeping requirements. Withdrawal of consent may affect our ability to provide certain programs, services, communications, or ministry care.
Email and Other Communications
We may use contact information you provide to communicate with you about Living Hope ministries, events, registrations, groups, church updates, and opportunities to participate in the life of the church.
Where Canada's Anti-Spam Legislation (CASL) applies, we seek to comply with applicable consent, identification, and unsubscribe requirements.
You may unsubscribe from applicable email communications at any time using the unsubscribe option provided or by contacting us.
Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of the personal information in our care.
These safeguards may include limiting access to personal information, using password-protected systems and trusted service providers, and restricting sensitive information to those who reasonably require access.
No electronic system, database, or method of transmitting information over the Internet can be guaranteed to be completely secure.
Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet applicable legal, administrative, ministry, safeguarding, financial, or record-keeping requirements.
Different types of information may require different retention periods. When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it.
Accessing or Correcting Your Information
You may contact Living Hope to request access to personal information we hold about you or to request correction of information that is inaccurate or outdated, subject to applicable legal limitations and the privacy rights of others.
We may need to verify your identity before fulfilling a request.
Third-Party Websites and Services
Our website may contain links to third-party websites and services, including registration, giving, video, social media, or other external platforms.
Living Hope is not responsible for the privacy practices, security, or content of independent third-party websites or services. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our ministries, technology, practices, or applicable legal requirements.
The current version will be posted on our website with the date it was last updated.
Privacy Questions or Requests
Questions, concerns, requests for access or correction, or other inquiries regarding your personal information may be directed to: